Please submit your return or exchange request via e-mail to orders@imi-jewelry.com.  Please include your original order number and contact information (name, email, phone number).

IMPORTANT INFORMATION

No returns or exchanges will be accepted without prior return authorization.  Imi Jewelry does NOT cover return shipping for returns and exchanges.

For Imi Jewelry styles purchased from another retailer, please contact the retailer directly. These pieces are not eligible for return or exchange through our website.

FINAL SALE ITEMS - Customized & personalized styles, items denoted sale, and special/custom orders cannot be returned or exchanged. 

RETURN POLICY

If you are not fully satisfied with your purchase, Imi Jewelry will accept eligible items for return. We are not responsible for lost or stolen items or damage due to wear and tear.   A return request must be submitted within 10 business days from the delivery date of your order, and the piece must be returned in new, unworn, and salable condition. Return requests received after this 10-day period are eligible for store credit only up to 30 days after the delivery date. Your return must be approved by Imi Jewelry before being sent back.

Imi Jewelry does not cover return shipping. Whether a label is provided or you use your own, the return must be en route within 7 days from approval. Any return sent past this window will be subject to a 15% restocking fee. Once your return has arrived in our studio, please allow up to 3 business days for your return to be received in & processed.  Once your return is processed, the original form of payment will be credited for the merchandise amount only. Original shipping charges cannot be refunded.  Funds may take up to 10 business days to return to your account.

Imi Jewelry reserves the right to limit returns and exchanges if a customer exhibits any activity that is considered fraudulent or abusive of our return policy.

EXCHANGE POLICY

Imi Jewelry will accept items for exchange up to 30 days after the delivery date.  The original item must be returned in new, unworn, and salable condition in order to process the exchange.  Imi Jewelry does not cover return shipping.

Once your original order return is processed, you will be emailed a digital gift card in the amount of the original purchase price of the piece(s).  The gift card does not expire and can be used towards any item(s) on imi-jewelry.com until there is no remaining balance.

GIFT RETURN POLICY

Eligible items received as gifts and originally purchased on imi-jewelry.com can be returned and are processed as exchanges.  This excludes all items denoted as final sale.  Once your gift return is processed, you will be emailed a digital gift card in the amount of the original purchase price of the piece(s).  The gift card does not expire and can be used towards any item(s) on imi-jewelry.com until there is no remaining balance.  Imi Jewelry does not cover return shipping.

CANCELLATION POLICY 

In most cases we do not accept cancellations, but may depending on your specific case. If you need to cancel an order, please email us ASAP at orders@imijewelry.com to process your cancellation.